FAQ
Frequently Asked Questions
1. What is the meaning of "Esoteric"?
In the context of our brand, "esoteric" means more than just exclusivity. It embodies the hidden depths, mystique, and enigmatic allure of our outerwear creations. Our designs invite you to explore the arcane realms of fashion, where every stitch whispers secrets of creativity. To wear our outerwear is to join a circle of individuals with specialized knowledge, who understand that true style transcends the ordinary, delving into the extraordinary.
2. Where are you located?
Our brand was founded and is headquartered in Paradise, Nevada. While we operate primarily online at the moment, we have plans for opening a flagship store in one of the renowned malls on the Las Vegas Strip.
3. Who designs your outerwear?
The designs of all our jackets and hoodies are meticulously crafted by our co-founder, Tony Raphael. His visionary designs and keen eye for detail infuse each piece with an expressive story and novelty that will stand the test of time.
4. How do you ensure the limited edition nature of your products?
We carefully curate our collections to feature only an extremely limited number of pieces per design. Each design, for each gender, is only produced 44 times. Once an item sells out, it will NEVER be restocked and sold again by us, ensuring the exclusivity of our offerings.
5. Can I customize my outerwear?
Currently, we do not offer customization services. However, we continuously explore opportunities to enhance our customer experience, so stay tuned for any updates in the future.
6. What materials are used in your outerwear?
We prioritize quality and sustainability in our material selection. Our outerwear is crafted from premium fabrics sourced from trusted suppliers around the globe, ensuring both durability and style.
7. How do I determine the right size for me?
To find the right size for you, please refer to our comprehensive size recommender and chart, which is located on the product page of your desired item.
8. Do you offer international shipping?
Yes, we offer free international shipping to many countries worldwide. Delivery times may vary depending on your location. Please refer to our shipping page for more information.
9. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not, please refer to our returns and exchanges policy.
10. How can I stay informed about new releases and promotions?
To stay up-to-date on our latest releases, promotions, and events, be sure to subscribe to our newsletter and follow us on social media platforms. You won't want to miss out on our exciting updates!
11. How can I contact your customer service team?
If you have any questions, concerns, or feedback, our team is here to assist you. You can reach us via email at Contact@esotericcircle.com or through the contact form on our website. We are available from Monday to Friday, excluding national holidays, between 9:00 AM to 4:00 PM Pacific Time. For more more options please visit our Contact us page.
12. Do you collaborate with other designers or brands?
While we primarily focus on our in-house designs, we are open to future collaborations with like-minded designers and brands that align with our vision and values. If you are interested in collaborating in the future, please reach out to us with your proposal.
13. Are your outerwear pieces suitable for all climates?
Our outerwear is designed to offer both style and functionality across various climates. However, the suitability of a particular piece for a specific climate may vary, so we recommend checking the product descriptions for more details on each item's features and intended use.